- WE SHIP TO EVERY STATE INCLUDING ALASKA AND HAWAII
- Currently, we do not ship to Puerto Rico and US Virgin Islands
- Currently, we do not ship to PO Boxes
WHEN WILL I RECEIVE MY ORDER?
We know how eager we all are for our chocolate to arrive. That’s why we strive to fulfill your orders as fast as possible.
Since we use some of the fastest shipping methods available your order will usually arrive at your door 3 days after being placed. Depending on the time on which you place your order -and how busy our shop or our Shipping services such as FedEx or USPS-, all orders should arrive between 2 and 4 days from when they were placed.
It’s important to please consider that we don’t ship on Fridays, Saturdays, and Sundays.
Of course, sometimes things out of our control may happen and some shipments will get delayed. Although this is not a common occurrence, we will be in touch to make sure we find the best way to still make you happy.
To keep things as simple as possible, these are our Shipping charges:
- FREE SHIPPING for orders $50.00 and over.
- For orders $25.00 and over, there’s a $5.00 flat fee
- For orders below $25.00, there’s a $15.00 flat fee
SHIPPING DURING THOSE SUMMERY HOT MONTHS
We are always extra careful when packaging and shipping your orders. We try hard to always deliver an exquisite experience by being careful across the whole of our relationship.
During those especially hot months -May to September-, and because of the meltable and perishable nature of chocolate, we ship only via FedEx two-day service.
We ship your ordered products with thermal protective packaging and ice packs so that you receive a delicious experience; even if your order has had to travel all across the country.
We only ship Monday through Thursday to ensure long transit orders do not stay in very hot warehouses for extended periods of time.
WHO DELIVERS YOUR ORDER?
We will ship your order via FedEx or USPS. After your order leaves our shop in Naples we will not be able to change or solve issues with FedEx or USPS delivery times. You can always check the status of your shipped order with our Order Status page.
In the case of special or custom orders, our standard shipping methods and fees don’t apply. We will have different shipping methods and fees agreed upon when the order is placed. This is to allow for possible overnight shipping and the possible use of your own business shipping accounts.
To guarantee the quality of our products, we do not ship regular orders internationally at this time. However, some custom orders might be shipped internationally. For more information, please contact us at email@example.com.
If your order is shipping to a Hotel, Hospital, or such, please be extra mindful of the recipient’s departure date. We cannot assume responsibility for the delivery missing the recipient or for redirecting any order after it was delivered.
WAITING FOR YOUR ORDER
When possible we encourage you to track your order and be ready to pick it from your doorstep, or any specified carrier drop area, within the delivery date and time to avoid your package getting damaged due to exposure to the sun, rain, or general bad weather.
You will receive an email with the confirmation that your package has arrived. However, many customers find this is sometimes slower than just checking outside your door or tracking your order.
WHEN YOUR ORDER ARRIVES
Always keep your chocolate in a cool dry place between 60° to 75° F.
Always prevent your chocolate from extreme changes in temperature. When chocolate is exposed to extreme temperature changes, it can “bloom”, which is a condition in which sugar or fat crystals rise to the chocolate surface and cause a powder-like surface on your treat. While chocolate will still be fine and safe to eat, it does change the texture, and it is something to avoid.
MISSED DELIVERIES AND REFUSED DELIVERY
Please be extra careful about delivery addresses. We cannot take responsibility for delays and missed deliveries caused by an incorrect shipping address or the recipient being closed and unable to receive the package.
Also, due to the nature of cold packs and warm or hot water packaging, if delivery is delayed because of an incorrect address or the business or recipient being closed and unable to receive the package, the protection granted by the cold packs might be expired by the time the package is delivered.
Olde Naples Chocolate will not be liable for the effects of delayed deliveries caused by incorrect addresses, a recipient not receiving the package or delivery refusal by a recipient.
If your order is damaged during transit please communicate the damage to USPS or FedEx and to our customer representatives at firstname.lastname@example.org so we can settle any claims with our shipping carriers and -above all- replace any damaged products.
Please contact us immediately if you are not 100% satisfied with your order. We will have a new product shipped to you or refund your order after you contact our customer service within 30 days of receiving your order. We will always be glad to help you solve any issues so that you can completely enjoy your experience with our chocolate.
Call Olde Naples Chocolate at +1 239-262-3975, email us at email@example.com or use the contact form at our website for any questions. We are more than happy to assist you and especially getting to know you.
We are open Monday to Friday from 9:30 to 5:00 pm.